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Immigration

Adjustment of Status - I-485

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Infopass for SSN experience?
I called the social security office to see why my wife wasn't able to get her ssn number yet (she already has EAD). They informed me that there was some kind of mis-match of information and they needed authorization from USCIS to issue SSN. I called USCIS and they recommended that I set up an infopass for the situation.

Does anybody have any idea what the issue could be why USCIS would need to authorize a ssn although EAD has already been approved?
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