Visitors Insurance

OK....same story here as with the rest of the complainants. Took my mother to the doctor's for some minor shoulder pain and it was simply diagnosed as old age causing the bone joint to kinda rub together and the resulting pain.

The simple solution was to take some pain killers (specifically Ibuprofen) as and when needed to alleviate the pain. Mercury Claims initially denied the claim stating that it was a result of a previous injury which was reported on the claim form to them. The previous injury was over 2 years prior to this incident, it was more muscular in nature as my mother fell off a stool back in India.

Upon clearing this small misconception on their part, they agreed verbally to process the claim and the money would be forthcoming. 8+ months and still waiting for the infamous check to arrive.

Upon contacting them via e-mail to check status....

here is the verbatim quote :

"Thank you for your recent email.

Please be advised that till date we have not received confirmation from the insured's usual doctor in India that the insured had completely recovered from the previous treatment for her injury. As soon as this has been received we will be in a position to re assess your claim.

Regards
R H
India Claims"

The prior injury has nothing to do with the current problem but it seems they are wanting to hold on to this pathetic excuse from having to pay for the insurance claim.