Visitor Visa - B2

Can anyone please help me??
 my mom was denied a visa to work because she was on on filling but it was stopped, she and her spouse are no longer involve she has worked in the us before on the form program but while there she met her spouse and they decide to get married she now can obtain a visa to work anymore. The immigration officer told he is not hearing from neither my and or her spouse, we would appreciate some help with this is it a case where she has to wait for a period of time before being qualified for a visa or is she has to get a lawyer to clear it up because she and the spouse no longer communicate and that is what she does go on form program to work. It has been two year now since the filling has stop she receive some letter from the embassy saying the filing has stopped, and this is her second visit to the embassy since.

her experience at the embassy:
vo: good day
mom: good day
vo; did u spend the full time in the us?
mom:(answered incorrectly)
VO: oh u were on filling?
mom: yes
vo: what happen?
mom: i don't know he just stop the filling
vo; pause took a long look in the computer
     then say am sorry u are nit qualified for this visa

please help is we are lost in going further
  
email: [email protected]

Thanks