Replace Greencard

Good night.

I would greatly appreciate every response to my post. My case was approved on 06/08/20 my last status on my case 06/10-/20 card was mailed. I never got notifications about card pickup by post office or delivered. Submit an enquiry 06/25/20 on 07-10-20was told my card may be stuck in card production and i should check back 60 days. Did another one August no response did another one September got a response 10/01/20 got a tracking number it was expired had to call the post office when they tracked it was told the card was delivered 06/17/20 but I never received it neither has my case status changed up to this day to card delivered or even picked up by post office. Contact USCIS was told I had to do a replacement and online would be faster. Did the replacement 10/11/20 clicked the option card was issued but never received upload all my evidence I wasn’t prompt to make any payment so I didn’t. Got the recipe 10 days later was told my biometric appointment would come next. Haven’t heard anything since. Please anyone in a similar situation or know of a case like mine could you please tell what happens next. Spoke a friend of mine who said if I had clicked lost or stolen I would’ve paid and case would’ve been approved sooner not sure how true that is.
Thanks in advance