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OCI Card

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Waiting for OCI card Match-Up request - SFO center
Hi,
Below is my status currently.

Date Of Acknowledgment 12-JAN-2016
Registration Status at Mission SAN FRANCISCO
Documents Printing Status PROCESSED On 04-FEB-2016
Dispatched From MOIA (OCI ) NEW DELHI On 05-FEB-2016
Document received At SAN FRANCISCO On ??????

Looks like the OCI card for my kid has been dispatched from Delhi on 5th Feb 2016.
Its been more than 2 weeks and I am still waiting for it to be received at SFO.
I tried calling customer service but unable to reach them.
I did send a email asking for status update. I haven't received any reply yet..

My family is traveling in first week for March. Is there anyone is the same situation as me?
Could you please suggest any other means to follow up with CKGS?

Any suggestions are welcome.

Thanks
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