I recently got my sons US passport renewed and currently applying for renewal of OCI. Per instructions i have entered all the details correctly from my sons OLD OCI card. But still the website comes back with error message "Information submitted by you does match with the database. Please try again". Has anyone come accorss this issue. Can you please help.
Note: I found from other forums that place of birth has two space ( i tried that combination too ). I have tried all the combination u-vias, regn #, file# and still get the error. Your help is deeply appreciated.