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J2 - EAD Tragedy - USCIS Fault

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  • J2 - EAD Tragedy - USCIS Fault

    Hi,

    Application Type: renewal
    Service Center: Texas
    Filing Method: paper-based
    Application Filed: 26 Apr 2014
    USCIS Received Date: 03 May 2014
    USCIS Notice Date: 06 May 2014
    RFE Received?: no
    Alien Number Changed : 14 June 2014
    Request for another Photo : 02 August 2014 (Old photo was from CVS)
    New Fedex Photo Send : 06 August 2014
    Card Production : 04 Sep 2014
    Card Received : 17 Sep 2014
    Days Elapsed: 125 days

    Notes:
    On June 14th, it says my Alien registration number has changed but my EAD was approved as the new EAD is valid from JUe 14, 2014.
    Infopass - 2 Times
    Raised SR on July 7, 2014 Response for SR on July 19, 2014 (asking to wait for 60 days)
    Raised SR for Interim or Expedite EAD on August 02, 2014.
    Interim denied, and processed Expedite
    August 8th received an email to send new Photo
    Photo send with application was from CVS and then took from Fedex.
    Generated another SR
    Followed up with Congressmen, Senate
    Finally, when the EAD arrived USCIS used photo from CVS and EAD valid from June 14, 2014.
    I lost my job on July 31, 2014.

    Can anyone please suggest how or where to complain about the fault of USCIS.

    Thanks,

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