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F1 Visa Appointment Error : Require Urgent help

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  • F1 Visa Appointment Error : Require Urgent help

    Hello All ,

    My Spouse has H4 visa,but she have not traveled to USA due to some family reason. Now she got an offer for pursuing higher studies .
    But while submitting details for F1 Visa appointment received below error :

    "Your personal details match the profile which already exists in our database. The user id of that profile is "xyz.com ". If you created this profile in the past and forgot the password, please use “Forget your password?” function on the login screen. If this email isn't familiar to you, please contact our helpline through Provide Feedback option in the left menu or by sending the email to our helpline. Please don't forget to attach the scanned copy of your passport’s data page to your feedback message/email. "

    Can you please help to know whether I need to transfer this account or is there any way of proceeding without transferring the account.
    If the F1 visa don't gets approved my wife would travel like to travel on H4 Visa, but we first want to try F1 Visa.

    Will transferring of account impact H4 visa or will impact F1 visa interview ?

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