How to raise a service request

[geetha0105]

I would like to know the procedure for raising service request for my application.

How do i connect to a service representative over the call. When i dial the service number, there are no options to connect to the representative

Any leads would be of great help. Thanks

[inadmissible]

If your case has been pending more than 30 days beyond normal processing times, you may submit a request for a case status update through their online e-Request tool https://egov.uscis.gov/e-Request/Intro.do