EAD got lost in the mail What to do?

[sumakaki]

Hi,
Mine and my husbands EAD was approved. Both were mailed on Nov 2nd. my husband received it but not me. I called the number on the receipt and they said it was mailed on nov 2nd and to contact a customer service representative during the office hours if not received in 14 days. But during the office hours I always get an engage tone for their phone line. What can I do. How else to contact them? Please help. thx in advance

[nohope1]

Get the fax # of the service center and sent them a letter detailing the issue. They should get back to you or mail it out.

[suomilainen]

If you need the EAD card soon, go to the INS office with jurisdiction in your area with:

old EAD application, including receipt notice
new application stating EAD is lost
two photographs (right-ear type)
filing fee for $100
passport and ID

You will have to stand in line all morning at many of the INS offices, and it costs $100, but it's faster than waiting for the card to be re-sent.

If you're in no hurry, previous posting is absolutely correct. Try calling the 1-800 number on your receipt number, and they should be able to give you the fax number (without giving a busy signal all day).