USCIS received my N400 application in early August. I gave my fingerprints late August and received in late September an October 20th interview date. I knew as soon as I found out the date that it would be very difficult for me to attend. I called the customer support line, and was told to submit a formal request to reschedule. I was worried because the USCIS website says that it takes 90+ days to process an interview reschedule request and my interview date was less than 90 days away but I was reassured that when they receive my request to reschedule they put the thing on hold.
So I sent in my request.
October 20th passed and 2 days later I received a “Notification of Applicant’s Failure to Appear for Interview” I-797C Notice of Action. They ask me to explain (within 30 days) why I did not appear at my interview. I have drafted a letter saying that I was under the impression that I would be rescheduled. I spoke with another customer service representative and she told me to send the letter. She was not able to give me any information.
What else can I do? Would an INFOPASS appointment help straighten this out? I am planning to get an attorney. Has anyone had a similar experience?
I am quite afraid that I will not get citizenship now (or that it will take years). If I could do it all again I would certainly have attended my original date, no matter what the cost.