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insubuy     02/25/2017 15:13 PM
 


Email received from a happy customer
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To whomsoever it may concern,

I would like endorse Kimberly Dixon & Russell for their excellent customer service, especially Kimberly. She was very helpful, polite and explained everything which helped me to decide and buy the best suited visitors coverage plan for my parents.

I hope I do not have to use the insurance benefits for my parents, but if I do, I would except a similar service.

Thank You

Best,
Abhishek G


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insubuy     02/24/2017 00:13 AM
 


Email received from a happy customer
------------------------------------

Hello there,

I want to send my sincere thanks and heart-felt appreciation to Ms. Emily W from Insubuy. It is because of Emily that I was able to get my Spanish Schengen visa on time.

I was almost denied a visa until I could produce a travel insurance AND I called the hotline on Insubuy (right from the Spanish Consulate) to find Emily. She was very empathetic about my situation and helped me immediately. She was patient and stayed on the line with me to ensure I got all the necessary insurance documentation to support my visa.

Thanks Emily and Insubuy!

You have a very happy customer in me and I promise to always look at Insubuy for my travel insurance needs in future too.

Best Regards,
Saravanan.

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insubuy     02/22/2017 00:22 AM
 


Email received from a happy customer
------------------------------------

Thank you Kimberly for making my insurance issuance easy. I have done a lot of research and came across Insubuy. I compared several different options to meet my needs but had questions. Kimberly was patient, resourceful and helpful and walked my step by step thru the booking process and then took it upon herself to obtain a letter for me to provide confirmation for the french authorities in french. For her help I am very grateful. Thank you guys. I'll refer you and use you again. Thanks Kim.

Yours,
Scott F

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insubuy     02/22/2017 09:57 AM
 


Email received from a happy customer
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I had spoken to one of your executives, Jermeece today, regarding certain queries I had on insurance. She was extremely helpful in giving me excellent explanation on the same.

Naseem Y

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insubuy     02/20/2017 16:55 PM
 


Email received from a happy customer
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I am really very happy to work with your agent Ms Theresa A, she is very good in her work explain the policy details very well to me.

She is very patient and courteous. She took time to answer all my queries to my complete satisfaction.

I have been dealing with her since October 2016 and every time she has superseded my expectations.

I compliment her for excellent customer advocacy and wish her good luck for future.

Dr BRIJ B T


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insubuy     02/17/2017 19:29 PM
 


Email received from a happy customer
------------------------------------

I am writing to let you know that I received excellent customer service from your agent,
JERMEECE.

She was informative and very helpful. I was able to understand the different policies and purchase the one that best suited our needs.
Thank you!
Terri H

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insubuy     02/16/2017 16:26 PM
 


Email received from a happy customer
------------------------------------

Dear Insubuy Management Team,

This note is to commend Jermeece (extension 177) for her capable and professional handling of my insurance inquiries. Jermeece spent almost three quarters of an hour on the phone with me today, explaining the different insurance options to fit my particular circumstances and patiently answering my questions. At the end of our conversation, there was an issue with processing my requested policy online and Jermeece readily offered to handle the situation and call me back when it was resolved. She called me back in a very timely manner after having fixed the technical issue. I am grateful for the unusually high quality of customer service that I received today, and was therefore inclined to write this note complimenting Jermeece.

With kind regards,
Daphne R
 

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insubuy     02/13/2017 15:39 PM
 


Email received from a happy customer
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My name is Herbert F. I want to thank you so very much for the excellent service provided to me on the phone by your representative Theresa A and her supervisor Cristy [sic]. They stayed on the phone with me for 20 minutes and completely resolved my issue. Not only that they helped by doing research for me and led me through step by step to solve my problem. I want to thank them so very much. They are awesome. A very happy future customer.

Herbert F

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insubuy     02/08/2017 00:47 AM
 


Email received from a happy customer
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I wanted to express my sincere appreciation for the interaction I had with Theresa these last two days. She was informative, helpful, kind, and patient as I considered cancelling my trip or changing the date. Her customer service was exemplary. She is an asset to your company.

I would highly recommend your services to others.

With warm regards,

Ellie D

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insubuy     02/06/2017 09:03 AM
 


Email received from a happy customer
------------------------------------

Hi

I just spoke with your representative Theresa A and spoke with Russell (didn't get his surname) yesterday and they were both extremely helpful [sic] and courteous. They were excellently capable of explaining policies and answering my numerous questions. Sincerely grateful to them both.

Compliments on your staff

Kindest Regards

Breeda B

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