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6

insubuy     02/16/2017 16:26 PM
 


Email received from a happy customer
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Dear Insubuy Management Team,

This note is to commend Jermeece (extension 177) for her capable and professional handling of my insurance inquiries. Jermeece spent almost three quarters of an hour on the phone with me today, explaining the different insurance options to fit my particular circumstances and patiently answering my questions. At the end of our conversation, there was an issue with processing my requested policy online and Jermeece readily offered to handle the situation and call me back when it was resolved. She called me back in a very timely manner after having fixed the technical issue. I am grateful for the unusually high quality of customer service that I received today, and was therefore inclined to write this note complimenting Jermeece.

With kind regards,
Daphne R
 

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insubuy     02/13/2017 15:39 PM
 


Email received from a happy customer
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My name is Herbert F. I want to thank you so very much for the excellent service provided to me on the phone by your representative Theresa A and her supervisor Cristy [sic]. They stayed on the phone with me for 20 minutes and completely resolved my issue. Not only that they helped by doing research for me and led me through step by step to solve my problem. I want to thank them so very much. They are awesome. A very happy future customer.

Herbert F

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insubuy     02/08/2017 00:47 AM
 


Email received from a happy customer
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I wanted to express my sincere appreciation for the interaction I had with Theresa these last two days. She was informative, helpful, kind, and patient as I considered cancelling my trip or changing the date. Her customer service was exemplary. She is an asset to your company.

I would highly recommend your services to others.

With warm regards,

Ellie D

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insubuy     02/06/2017 09:03 AM
 


Email received from a happy customer
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Hi

I just spoke with your representative Theresa A and spoke with Russell (didn't get his surname) yesterday and they were both extremely helpful [sic] and courteous. They were excellently capable of explaining policies and answering my numerous questions. Sincerely grateful to them both.

Compliments on your staff

Kindest Regards

Breeda B

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insubuy     02/05/2017 17:56 PM
 


Email received from a happy customer
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Dear Management,

Russell has spent quality time with me and helped in choosing right insurance plan for my parents in all.

I would like to sincerely appreciate his extended efforts beyond office hours to work with me and get right insurance for me on time.

In simple words, I am so impressed with his outstanding customer service with great guidance and patience.

Best Regards,
Ravi

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insubuy     02/03/2017 00:07 AM
 


Email received from a happy customer
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To whom it may concern,

I just spoke to Amber on the phone. I was utterly clueless regarding the entire process of what I would need for health and dental insurance and she walked me through everything, step by step. Without her help I would not have bought anything from Insubuy, I would have gone through my university’s international office. She was fantastic and deserves a bonus of some description!

Kind regards,
Sam L

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insubuy     02/03/2017 00:54 AM
 


Email received from a happy customer
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To whom it may concern,

I want to reach out and thank Amber for her exceptional customer service in helping me but travel insurance for my trip to France. She was kind, professional, and patient in answering all of my questions. She walked me through step by step in filling out was was needed when obtaining[sic] my visa. I wanted thank her for helping me. Thanks to her I was able to get.

Best,

Jon

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insubuy     01/31/2017 13:04 PM
 


Email received from a happy customer
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Our organization purchased a travelers policy for a young man here from Canada. We mailed the form in with the check but never heard anything. I made a few calls and wasn’t able to get resolution until today when I spoke to Kim D.

What a gem! She went above and beyond to help to get the situation corrected and was so helpful.
She walked me through the process of re-submitting the application online and stayed on the phone with me until completed.

When I didn’t receive a confirmation, she found the information and forwarded it to me within minutes.

I was and am so grateful for her time and her assistance.

Thanks to Kimberly D. Problem solved.

Karen K


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insubuy     01/29/2017 16:51 PM
 


Email received from a happy customer
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Dear Sir/Madam,

First, I want to say I am so happy Insubuy has representatives answering the phones and helping customers on a Sunday. Not enough businesses do that! Second, I found the person who helped me moments ago very personable and professional. I forgot to write down her name, but I imagine the records will show with whom I spoke. When it became clear I would not be able to buy the same policy I purchased last year, the rep quickly found a suitable replacement with the same coverage. The entire process was quick and satisfying.

Thank you,
Renu

p.s. The only thing that would have made the experience better is having another A or A+ company to choose from (since the underwriter of my policy last year no longer offers the plan to US citizens)


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insubuy     01/27/2017 00:08 AM
 


Email received from a happy customer
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Hello,
Just wanted to reach out and express thanks for two members of your team Sean and Amber.

Both members of staff provided outstanding help with providing insurance and details of coverage.

Kind regards
Gary E

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