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9

insubuy     12/01/2016 16:29 PM
 


Email received from a happy customer
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Russell, Kimberly & Christy were very helpful in guiding us in the purchase of health insurance for a friend & customer whose son is coming to study for 3 1/2 months in New York. This is our first experience in this process and they made great suggestions and then assisted us in the actual purchase.

Thank you again,

Linda & Mike

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insubuy     12/01/2016 13:21 PM
 


Email received from a happy customer
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Dear Insubuy Management,

My name is Victoria S, I live in Florida. Since approximately the end of the summer I started looking for a travel insurance for my elderly parents. I happened to find your company in my web search and the services (policies) that you provided were something that caught my attention. Amber F was the representative who handled my questions, doubts, (innumerable at times) and with a high sense of professionalism, still kindly approach, answered all of them. Multiple calls were made, different options she offered and took the time and effort to explained all of them to me. Amber has been well mannered, patient, punctual (in every call we agreed to have). And she always went right to the point, indicating the best and most convenient, based on our necessities and her experience at what she does.
I finally purchased the 2 policies (Patriot America) last Tuesday.
Thank you Amber.
Best,
Victoria S

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insubuy     11/30/2016 15:45 PM
 


Email received from a happy customer

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Hello,
I just purchased a traveller's medical Insurance policy with you guys and
would like to appreciate the information provided to me by Lyle on 11/29 evening abd by Kim on 11/30 morning.

Best,
Swapnil J

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insubuy     11/30/2016 09:30 AM
 


Email received from a happy customer

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To Whom It May Concern:

I am writing to praise the customer service I received from a representative of your company today (November 30, 2016, 9-9:30 AM, EST).

Today I did a Google search for Trip insurance for US citizens living abroad but traveling to the US." Information from your company was one of the top results, and I found the web page helpful and compared it to a few others, and decided to use Insubuy. I did have 2 questions that needed clarification, so I decided to call the customer service number, using Skype. Ryan, who answered my call, was very polite, patient, and kind when speaking with me. He answered my questions with clarity, allowing me to make a decision to purchase trip insurance with Insubuy. He then offered to help me complete the purchase while I was on the phone. This was fantastic, as he did encounter a situation which needed further clarification (I am married to a non-US citizen and our child is a US citizen). Ryan was able to let me know that I had to purchase 2 policies, one for me and my son, and a separate one for my husband. He took care of all the information and I received my policies quickly via email before our conversation was finished.

Thank you for such a positive experience. I will definitely be using Insubuy again in the future. Thank you very much to Ryan, also, for his patience, professionalism, and positive attitude.

Sincerely,
Mrs. Kristina B

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insubuy     11/29/2016 10:42 AM
 


Email received from a happy customer

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Dear Insubuy Management

Your agent Teresa (extension 113) was extremely patient in explaining plan options. She answered all my questions.

She is doing a great job and being sensitive to customer needs. I thank her for doing such a great job.

Kind Regards,

Ankit

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insubuy     11/24/2016 17:46 PM
 


Email received from a happy customer

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Hi.

I called Insubuy customer service and the service rep Russell provided me all the info I was looking for and I am very happy about his service. Kudos to him!

Thanks
Prem

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insubuy     11/24/2016 11:06 AM
 


Email received from a happy customer.

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Hi There:
I just wanted to mention that Christy W , has been very helpful in helping me choose a policy.
She was very informative and answered all my questions very well.
I hope that you continue to hire and promote associates like her.
Thanks
Uma R

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insubuy     09/27/2016 16:58 PM
 


Email received from a happy customer

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 Hi, my name is Hassan N
I would like to express my gratitude for Your Theresa for excellent help.
She is very knowledgeable, helpful and sweet.
She explains in a clear concise way and is very patient.

Best wishes
Hassan N

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InformedBuyer     09/17/2016 22:54 PM
 


Okay so I'm going to try to post this for third time and hopefully it won't be deleted

BEWARE of Fixed price plans, they are NOT designed for the US markets. There are NO negotiated rates with ANY providers. i.e the provider can charge you anything they like, they charge you $500 for a doctors visit or $10,000 for a broken arm or anything.

You're better off purchasing a comprehensive plan, yes it's little more expensive but you can use it. These fixed coverage plans are completely useless. If you don't understand the point I made above, think about it some more and then go buy a comprehensive plan.

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insubuy     09/14/2016 10:46 AM
 


Email received from a happy customer.

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Hello,

I'm writing this email to thank for excellent service of Insubuy. Since I received fast responses to my questions , I've purchased an insurance plan yesterday. After purchasing it, I asked detailed questions and I gave quick answers again. I'm very satisfied with the service.

Thanks for great customer support,
Sezen V

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