Flight Code: BA
Web site Address: http://www.britishairways.com/
Overall Rating:
3.97 / 5 based on 6 Reviews

United Kingdom






Search Show Search Filter [ + ]



Subject: Advance Parole - Expired Visa - Solutions to improve carriage.
Airline:
Name: British Airways Aircraft:
Class: Economy Route: Washington (IAD) - London (LHR) - Bangalore (BLR) - London (LHR) - Washington (IAD)
Ratings:  
Value For Money:
Ground Service:
Seat Comfort:
Inflight Service:
Food / Beverages:
Entertainment:
Internet / WiFi:
Carry-On Luggage Storage:
AC Power:
Wheelchair Service:
Overall Satisfaction:
Recommend: Timeframe: Within last week
Review: British Airways needs to make clear its policies if it values its customers. Last week my daughter who holds a valid US Advance Parole document but has an expired US L2 visa was not allowed to board at Dulles Airport (Washington DC) en route to Bangalore, India via London. The reason was that she requires a valid visa to transit through London. Fair enough, the need to comply with laws and regulations of the countries you enter is valid, we have no dispute with that and we would gladly comply with the law of the land. However, from reading several testimonies of passenger experience, I am given to understand that this is a common issue. Many passengers go through this trauma of not being allowed to travel by BA counter staff on a daily basis, due to improper travel documentation. Why has BA not recognized this as a gap and plugged it? BA loads the passenger booking a ticket with tons of information at the time of making a reservation, most information is irrelevant to the booking. Suggestion: While accepting a reservation BA needs to validate travel documents, not while boarding alone. At the last moment (just about to board) not allowing passengers to travel creates a traumatic experience, major travel plans are thrown into chaos (5 of us as a family are scheduled to travel), now our travel plans are in jeopardy as our daughter could not travel. We have wasted an enormous amount of time, money and effort and a joyful experience is now converted to a wretched one. As a solution: One line stating that a transit visa is required if you do not have a valid/ expired US visa will help alleviate much agony and pain caused to the passenger as well as avoid chaos at the terminal with BA counter staff going around in circles, running from pillar to post to figure out the problem, most of the counter staff are not aware/trained to understand the problem, leave alone explaining to the agonized customer the cause of the problem. The counter staff I handed the Advance Parole Combo Card to had no clue as to what the card stood for. This is not acceptable, counter staff should be aware of basic travel documentation requirements. It was not a pretty sight at the counter and this reflected very poorly on the airline. To add to the agony the ticket which stands cancelled has to now be rebooked, costing us huge cancellation fees. Booking a fresh ticket to travel at short notice, is also an added financial burden as we have to pay an exorbitantly higher amount for a current ticket at short notice. We booked this ticket 5 months ago to get the benefit of a lower fare, we have lost out on this benefit and have also lost money in the way of cancellation fees. Suggestion: BA should not deduct cancellation fees from the passenger. The airline should allow the passenger to re-book at the rate at which the ticket was originally booked, as long as the routing is the same. Bottom line: BA should not throw the blame squarely upon the passenger but should share the blame for accepting the booking despite invalid documentation. It appears that BA wants to make money more that ensure passenger carriage. This is not fair and I seek compensation from BA for the mental anguish and trauma caused to my 21 year old daughter, for the loss of time and opportunity and the grief. She was eagerly looking forward to going to India after 12 months of studying and work, to be with extended family. She has been in great pain and grief ever since her travel plans were cancelled by BA.

Subject: Information about wheel chair
Airline:
Name: British Airways Aircraft:
Class: Economy Route: Hyderabad (HYD) - Dallas and Fort Worth (DFW)
Ratings:  
Value For Money:
Ground Service:
Seat Comfort:
Inflight Service:
Food / Beverages:
Entertainment:
Internet / WiFi:
Carry-On Luggage Storage:
AC Power:
Wheelchair Service:
Overall Satisfaction:
Recommend: Timeframe: Within last week
Review: My mother traveled from Hyderabad to Dallas (DFW) on 26th September 2015. She received very good hospitality from cabin crew and staff of British airways. In Hyd airport one "helper" (after paying 200 rupees) helped for boarding pass and for filling immigration forms later he handed over to the BA wheel chair facility staff and he took very good responsibility for bringing my mother to her seat in BA flight. I appreciate his efforts for happening very smoothly. Importantly, My mother had only 2 hours lay over time in Chicago to catch the flight to Dallas but BA staff members helped very well to finish her immigration check and for picking up the luggage. I appreciate their effort for bringing my mother to the AA lines terminal on time. Hope this information will be helpful those who ever wants avail BA wheel chair facility those parents who are coming alone to USA Thanks.

Subject: information on availing Wheel Chair
Airline:
Name: British Airways Aircraft:
Class: Economy Route: Hyderabad (HYD) - London (LHR) - Seattle (BFI)
Ratings:  
Value For Money:
Ground Service:
Seat Comfort:
Inflight Service:
Food / Beverages:
Entertainment:
Internet / WiFi:
Carry-On Luggage Storage:
AC Power:
Wheelchair Service:
Overall Satisfaction:
Recommend: Timeframe: Within last week
Review: My mother traveled from Hyderabad to Seattle on 26th April, the flight journey and hospitality she received from cabin crew and staff was extremely good. However I would like share one of the important and significant experience she had in availing wheel chair service at Heathrow airport. She had 2hr 10 mins of transit time for changing the terminal to catch-up flight to Seattle. She was asked to sit and wait for the wheel chair person/staff to pick her up, she was running out of time and was left with only 1hr to catch the next flight to Seattle, She has made multiple requests to the British Airways staff and finally said she would be missing the connecting flight if she is not taken to the terminal in next 40minutes. Then a gentlemen from British Airways staff took her personally to the terminal on wheel chair, and she could board the flight within in last 15mins. Sharing this with hope that would help others. Thanks.

Subject: Travel experience is awesome
Airline:
Name: British Airways Aircraft: 0036,0067
Class: Economy Route: Chennai (MAA) - London (LHR) - Philadelphia (PHL)
Ratings:  
Value For Money:
Ground Service:
Seat Comfort:
Inflight Service:
Food / Beverages:
Entertainment:
Internet / WiFi:
Carry-On Luggage Storage:
AC Power:
Wheelchair Service:
Overall Satisfaction:
Recommend: Timeframe: Within last week
Review: Travel experience is very good. If it is British Airways, there is no need to worry if the passenger doesn't know English..Just adding learning disability in the ticket will do But Pre travel experience is very poor with British Airways. Don't ever think of Changing/Cancel the ticket and expect a money back within 5 weeks.

Subject: Smooth Ride
Airline:
Name: British Airways Aircraft: B-777
Class: Economy Route: Mumbai (BOM) - London (LHR) - Chicago (ORD)
Ratings:  
Value For Money:
Ground Service:
Seat Comfort:
Inflight Service:
Food / Beverages:
Entertainment:
Internet / WiFi:
Carry-On Luggage Storage:
AC Power:
Wheelchair Service:
Overall Satisfaction:
Recommend: Timeframe: Within last year
Review: I flew BA on my first trip and found the experience to be a breeze. The check-in clerk helped us understand the process and fees (for extra luggage) and the entire journey was smooth. The stopover in London was just enough to go from one concourse to the other and grab a bite, but the the BA customer service agents were available at all stages to help out

Subject: Excellent experience consistently
Airline:
Name: British Airways Aircraft: B747-400
Class: Business Route: Dallas and Fort Worth (DFW) - London (LHR) - Mumbai (BOM)
Ratings:  
Value For Money:
Ground Service:
Seat Comfort:
Inflight Service:
Food / Beverages:
Entertainment:
Internet / WiFi:
Carry-On Luggage Storage:
AC Power:
Wheelchair Service:
Overall Satisfaction:
Recommend: Timeframe: Within last week
Review: Started from Dallas and reached the airport. I had 3 bags of 50 LBs (23 KGs) each. The lady at the check in mentioned that I could in fact carry 3 bags of 70 LBs (23 KGs) each. I said I was aware of it but I didn't have that much luggage with me. Once inside the flight, there were many different magazines to read. The AC power was very helpful in keeping the laptop charged for the two long 10 hour flights. Soon after we boarded the flight, we were served welcome drink, either fruit juice or champagne. Business class is called Club World. I had ordered Asian Vegetarian food. Unlike Economy class, the food comes in multi course. They first serve apetizer, salad, bread etc. That is pretty much common for everyone. Once that is done with, they serve the main course which was Indian food, pretty good quality. Roti/Paratha could have been a little better. After that, they serve the dessert. It was Gajar Ka Halwa (Carrot Cake). The seats are pretty nice. They are full flat bed and are very comfortable in sleeping. Once I put on the Bose noise cancelling headphones and went to sleep, it was like sleeping in the bed room. I got up about an hour before it was time to reach London. Had a nice breakfast. Once we landed in London, it was at Terminal 5. Had a shower at the Gallaeries lounge, had breakfast in lounge, checked email and did some work and boarded the flight to Mumbai fresh. It was a day time. Therefore, it was not that easy to have full day's sleep. But I still managed to sleep a lot. Good food again, multi course. The lady told me not to charge the cell phone at the AC power due to fire hazard (not sure if true or not). There were quite less number of people in the upper deck and I asked the flight attendant if there is any reason for that. She said that it because of the exams going on for children in India in many schools. Well. Overall, enjoyed the flight experience. It was consistent with several experiences of flying the same airline on the same route in the same class. Now, I already know some of ground staff at check in.


       
Atlas America Insurance Visitors Insurance Safe Travels for Visitors to the USA Insurance