Location: Mumbai, India
Airport Code: BOM
Overall Rating:
1.86 / 5 based on 5 Reviews

India






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Subject: Bad experience
Airport:
Name: Mumbai (BOM) Terminal: Domestic
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Recommend: Timeframe: Within last month
Review: Domestic airport at Mumbai is really very small. As it is extremely busy, it is very crowded. Too many flights depart from a small terminal. Obviously, there are no separate waiting areas for different flights and there are really no gates but just booths with various numbers. Everyone has to go through bus transfer as there are no aerobridges. I hope that they move the operations to the new terminal very soon where it is expected to be better. Until then, it is very crowded, noisy and feels like bus stand or fish market.

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Subject: Terrible Experience to my Mother In Law
Airport:
Name: Mumbai (BOM) Terminal:
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Recommend: Timeframe: Within last week
Review: My Mother in law was set to have wheel chair assistance travelling from india to us, as she is travelling for the 1st time. The wheel chair staff in mumbai took her to a lone place and threatened her for money and also behaved very rude. This is un-acceptable.

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Subject: Terrible experience - Just like before
Airport:
Name: Mumbai (BOM) Terminal: 2
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Recommend: Timeframe: Within last year
Review: Before the flight is about to land in India, Indian regulations require the airline put the spray in the airline to reduce the chance of people coming from the foreign countries bringing a bunch of diseases or mosquitoes. That is the biggest joke. Most number of mosquitoes are in the Mumbai airport itself. As soon as you come out of the airplane, you get a terrible phyniel smell that says 'welcome to India'. Fortunately, there were priority lines for business class passengers for immigration clearance that made it quicker to complete that step. After collecting the luggage, I had to take them through x-ray scanning where white clothed customs officer caught me for no apparent reason. I was not carrying any gifts or dutiable items. A lady operator was looking at the pictures of my bag in the computer monitor and the guy asked me 'what is this?', and 'what is that?'. As I was not able to look at those x-ray type images and tell exactly what they were, I said I don't know. He argued and tried to intimidate me saying 'You brought this bag. You filled this bag. How come you don't know? What are you bringing? Bla bla.' Without getting intimated, I told him, lets open that bag and lets look at what it is. At that point, he seemed to back off, knowing his tricks were not going to work, he asked me 'Where did you come from?" I replied, "From US. I am here on a business trip". He somehow immediately let me go. After that, towards the way out from the airport, there are numerous counters such as money changing counters, government operated prepaid taxi counter and also private taxi company counters. Not knowing how those private taxi guys may work out, I opted for government prepaid taxi. That was my big mistake. After standing in the line and depositing the money, he gave me a slip along with the taxi number written on it. When I came out of the airport, there were no signs or guidance regarding where I was supposed to find "my" taxi. Fortunately, I know Hindi well and I asked a bunch of taxi drivers standing and chatting, and one of them looked at my slip and he said that particular taxi is already gone. What the heck? I had to haul my luggage back to the counter and inform about that taxi gone. After arguing for 5-10 minutes, he wrote down the number of another taxi. What a horrible taxi and how small! I just had one international bag. And that taxi didn't have a trunk space for anything more than laptop case (even carry on bag would not fit). As I was only one passenger, I put my bag in the back seat which took the entire width of the taxi. I had to sit in the crammed front sit with my hand luggage in my laps. How can they even allow such small vehicles for pick up at the international airport? The worst part of that taxi was the driver hit the taxi to the police constable on duty inside the airport complex itself and a big crowd gathered but all that is not airport's fault.

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Subject: Terrible transfer experience
Airport:
Name: Mumbai (BOM) Terminal: 1 to 2
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Recommend: Timeframe: Within last year
Review: I was traveling from Ahmedabad to Mumbai and then to London and Dallas. Ahmedabad-Mumbai domestic flight lands at terminal 1 and the Mumbai-London-Dallas international flight is from terminal 2. Transfer from terminal 1 to terminal 2 has always been the worst part of travel to/from India and remains the same. Checked bags were checked at the Ahmedabad airport and that is normal. Once you land at Mumbai domestic airport, I had to collect my bags from the carousel. I had to wait for at least half an hour. After that, there was a huge line to catch the bus to the international airport. Before they allow you to board the bus, you need a printed itinerary. Bunch of foreigners had only the online itinerary. They had to step out of the line and find a computer and printer to print them at Rs. 50/page. If they didn't have any Indian Rupees, further troubles. Before getting into the bus, they do X-ray scan of the bags that you just collected and you are still within the same airport building and you also have to pass through security check yourself. Thinking that international standards might be different from the domestic ones, you go through that anyway. To get into the bus, you have to take your luggage trolley through the ramp which is very steep and many people's bag fell down. After they put your luggage in the bus (which is not at all suited as airport bus), you get into the bus and you realize that the bus goes out of the airport, and is mixed with other road traffic and they drop you outside the terminal 2 on the road side. You are dropped exactly at the place where other rickshaws, cars and other vehicles are including non-passengers, literally on the road. At this time, I am thinking, what the heck was that additional x-ray and security check was. Once you get down from the bus, you have to hurry and find a trolley. A bunch of people are crowded around to retrieve the luggage. And the staff keeps shouting, 'whose bag is this?', 'whose bag is this?'. Once you collect your bags, in most cases, you have to walk along with your trolley from one end of the airport to the other end of the airport. And some of the ramps are so steep that too many passengers would drop their bags maneuvering their trolley. All my bags fell down. Around the same time, I heard some white man talking on the phone 'I am in the middle of the hell!'. Exactly my feelings too. Once you inside airport, you have to go through all the procedures all over again including the checking in, immigration, security check, x-ray screening and everything. Other than at the British Airways check in counter, there were no priority lines or fast track for business class passengers. And at every steps, the lines are so huge. I had already checked in online the previous night with British Airways. However, when I went to give my bags, they said the Indian airport authority does not accept the internet printed boarding passes. Therefore, she asked them back and she printed new boarding passes all over again and took my bags. So much for online check in. Overall, the Mumbai airport transit experience has consistently been so horrible that I and my entire family dread transiting there. We feel more tired just transiting at Mumbai airport than the entire journey.

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Subject: Terrible Airport
Airport:
Name: Mumbai (BOM) Terminal: 2
Ratings:  
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Security Clearance:
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Recommend: Timeframe: Within last month
Review: Horrible security system. I was traveling from Ahmedabad to Newark via Air India. Immigration was done at Ahmedabad. At the new Mumbai airport we still needed to show our passport and boarding pass every 50 feet plus handbag scanning. Don't know what they are trying to prove. In my opinion they are not confident about their system. That's why checking every 50 feet. On top of it, staff are not friendly and will not listen. Customer service is not in their dictionary. Complete disaster. Even 2 hours of layover is not enough due to unnecessary check points. Will avoid this airport. They should look at other country's airport and see how it is done efficiently.

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