Call Center Information – U.S. Visa from Mexico


Call center staff can help you with several aspects of getting a U.S. visa from Mexico, such as:

  • Paying the visa application fee
  • Arranging for courier services
  • Getting information
  • Making an appointment at the Application Service Center (ASC) and/or for an interview with the consular officer

Working Hours

Monday through Friday: 8:00 AM to 8:00 PM
Saturday: 8:00 AM to 3:00 PM
(According to local time)
Service is provided in English and in Spanish.

Local Numbers in Mexico

Ciudad Juarez656-344-3003Nogales631-690-7217
Guadalajara334-170-8599Nuevo Laredo867-962-1787
Guadalajara338-526-1444Nuevo Laredo899-171-4633
Hermosillo662-312-4039Piedras NegrasN/A
Matamoros868-206-1011San Luis Potosi444-212-9961
Merida999-316-7010San Martin Texmelucan
De Labastida
Mexicali686-220 6225Tijuana664-231-7808
Mexico City554-163-8422Toluca722-507-3212
Mexico City558-163-8422

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Pre Existing Conditions

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General Mexico Number


Calling from the U.S.

Dial (703) 249 4628.


Visa application fee payment issues: [email protected]
Document delivery issues: [email protected]
Group processing: [email protected]
Other issues: [email protected]

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For visitors, travel, student and other international travel medical insurance.

Visit or call +1 (866) INSUBUY or +1 (972) 985-4400