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insubuy     08/02/2016 00:18 AM

This was sent by one of our customer via e-mail regarding our staff member.
I am writing to provide a special letter of thanks for the most excellent customer service I received from one of your staff, Theresa A. I was asked to find an insurance plan for 12 Tanzanian nationals who will be traveling to the United States in September, and I was having the worst luck ever trying to find an insurance provider who not only understood what I wanted to buy, but also working with someone as customer oriented as Theresa

I must say hands down she was the most pleasant and competent person I have ever worked with when it comes to insurance. I worked with Theresa over a period of 2 days to identify the right insurance coverage for all the travelers.. She was able to fully explain things to me on the phone in terms of the requirements. She provided detailed quotations in writing as request. She was quick and thorough. She called back when she said she would, and her instructions for what information was needed were very clear and easily actionable. Theresa is the type of person that ever company would love to have representing their company! I must say that I will be sharing Insubuy as good insurance service provider based on my experience with her!

So this is to say a special THANK YOU to Theresa for her support, for her patience, and for being stellar at customer service!


Kelly M

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