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insubuy     11/30/2016 09:30 AM
 


Email received from a happy customer

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To Whom It May Concern:

I am writing to praise the customer service I received from a representative of your company today (November 30, 2016, 9-9:30 AM, EST).

Today I did a Google search for Trip insurance for US citizens living abroad but traveling to the US." Information from your company was one of the top results, and I found the web page helpful and compared it to a few others, and decided to use Insubuy. I did have 2 questions that needed clarification, so I decided to call the customer service number, using Skype. Ryan, who answered my call, was very polite, patient, and kind when speaking with me. He answered my questions with clarity, allowing me to make a decision to purchase trip insurance with Insubuy. He then offered to help me complete the purchase while I was on the phone. This was fantastic, as he did encounter a situation which needed further clarification (I am married to a non-US citizen and our child is a US citizen). Ryan was able to let me know that I had to purchase 2 policies, one for me and my son, and a separate one for my husband. He took care of all the information and I received my policies quickly via email before our conversation was finished.

Thank you for such a positive experience. I will definitely be using Insubuy again in the future. Thank you very much to Ryan, also, for his patience, professionalism, and positive attitude.

Sincerely,
Mrs. Kristina B

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