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Employment Based Greencard

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EAD Reciept number, submitting SR
Hey Guys, I feel really dumb. I have raised an e-request for SR on my EAD.
I called them to make check if it was filed correctly or if I could raise it through the phone if need be, but I can't get passed the point where it asks me to enter my receipt numbers. I don't know how to enter the alphabets on the phone and it doesn't accept numbers only. I tried doing something like pressing 7777 for alphabet 'S' but it didn't work.
I can't talk to a person over the phone either. It seems like either receipt number or hang up.
Has anyone had this problem? Any help is really appreciated.
Thank you
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