For visitors, travel, student and other international travel medical insurance.
Visit insubuy.com or call +1 (866) INSUBUY or +1 (972) 985-4400
Insurance
Visitors Insurance
Fields marked as * are required.
Claim pending with Mercury International eve after two and half years.
The Oriental Insurance Company / Mercury International Assistance and claims
During my visit to USA from August-October 2001, while staying with my son in Medina, Washington State, I accidentally fell from the staircase, hurt my left ribs and suffered from severe pain. I was treated for this in Lake side Hospital, Seattle on 2 days. My wife also took some treatment in this hospital around the same time. Meantime, I returned to India with my wife on 27th October 2001.
After paying the hospital bills for the treatment of myself and my wife, My son prepared two completed claim forms and sent them in March 2002 with one covering letter to Mercury International Assistance and claims Ltd. England, supported by all necessary documents and paid bills in original. However after a long interval, only my wife’s claim was settled by sending a cheque for $512.17 after deducting $100 as per the condition in the insurance policy.
In July 2002 my son reminded Mercury about my claim for $904.29 Mercury however, called for insured persons’ complete policy although this was sent earlier with the original claim form. A copy of the policy along with Xerox copies of the entire claim kept for our record earlier was also forwarded by my son to Mercury in November 2002 requesting early settlement of my claim.
There was no response for a long time. So a reminder was sent by my son in April 2003. In July 2003, Mercury again asked for the entire insured person’s complete policy. My son was visiting India in December 2003 and at that time a Xerox copy of the Mediclaim Policy B&H Policy Yr / No. 2002 / 3526 along with the entire bunch of documents returned by Mercury in July 2003 was retransmitted by registered post.
It is clear that after settling one claim of my wife, the documents with the other claim were simply filed by Mercury on the assumption that the case was disposed off. In the latest letter of 28th December, 2003 sent by registered post ack due, Mercury was specifically told of this error on their part and asked them to search and trace the other claim papers at their end.
The claim is nearly two and half years old and remains unsettled even to this day. I am at a loss as to what further steps are needed in getting my dues paid to me. Any help in this behalf is appreciated.
During my visit to USA from August-October 2001, while staying with my son in Medina, Washington State, I accidentally fell from the staircase, hurt my left ribs and suffered from severe pain. I was treated for this in Lake side Hospital, Seattle on 2 days. My wife also took some treatment in this hospital around the same time. Meantime, I returned to India with my wife on 27th October 2001.
After paying the hospital bills for the treatment of myself and my wife, My son prepared two completed claim forms and sent them in March 2002 with one covering letter to Mercury International Assistance and claims Ltd. England, supported by all necessary documents and paid bills in original. However after a long interval, only my wife’s claim was settled by sending a cheque for $512.17 after deducting $100 as per the condition in the insurance policy.
In July 2002 my son reminded Mercury about my claim for $904.29 Mercury however, called for insured persons’ complete policy although this was sent earlier with the original claim form. A copy of the policy along with Xerox copies of the entire claim kept for our record earlier was also forwarded by my son to Mercury in November 2002 requesting early settlement of my claim.
There was no response for a long time. So a reminder was sent by my son in April 2003. In July 2003, Mercury again asked for the entire insured person’s complete policy. My son was visiting India in December 2003 and at that time a Xerox copy of the Mediclaim Policy B&H Policy Yr / No. 2002 / 3526 along with the entire bunch of documents returned by Mercury in July 2003 was retransmitted by registered post.
It is clear that after settling one claim of my wife, the documents with the other claim were simply filed by Mercury on the assumption that the case was disposed off. In the latest letter of 28th December, 2003 sent by registered post ack due, Mercury was specifically told of this error on their part and asked them to search and trace the other claim papers at their end.
The claim is nearly two and half years old and remains unsettled even to this day. I am at a loss as to what further steps are needed in getting my dues paid to me. Any help in this behalf is appreciated.
All Replies (0)
Disclaimer: Please note that the experiences presented are submitted by visitors to our website. Individuals’ experiences may vary, and you should interpret each individual’s experience at your own risk. Do not make a decision solely based on an experience posted here. We do not endorse any individuals’ experiences, and we are not liable or responsible for consequences stemming from your use of the information presented within any individual’s experience.
