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My Experience

1) Submitted online Application on Nov 19.
2) Received letters to submit passports on Nov 22.
3)VFS received passports on Nov 28.
4)No update for 2 weeks inspite of repeatedly calling them on CHAT and Phoneline. Only answer is to wait with patience.
5)Dec - 12, realised that i had to enclose the "TT VISA SERICES INC" fee of 19.60 USD for each passport and prepaid return labels as well.
6) Dec -17, VFS received the TT Services fee and return labels.
7)Again no update for the next 2 weeks inspite of repeated calls adn also no tracking ID generated.
8) Jan 4th - received an email from CIC that Counterfoil updated and status Valid. After that i recievd the passports in 3 days. Tracking ID was never generated.

The phone line and chat are totally useless. Just ensure you send everything in just one go. Tracking ID is not necessairily being generated these days. If you see a counterfoil update status and you already sent the return labels....you should get the passports back in in 3 or 4 days.
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