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Damaged Indian Passport Experience - SFO
My Indian passport was damaged in the rain ~3 weeks ago. I followed the instructions on the CKGS website and submitted all documents via FedEx on December 3. My application was processed and verified at CKGS and sent to the Indian Consulate on December 4.

I did not hear back for 10 days, and since I had to fly back home, I called the Indian Consulate's emergency phone number: 415-683-6629, which connects directly to the Consular Officer, Mr. Yusuf Jamal. He was very understanding and extremely efficient. I had called him on the Friday, 13th of December and he said the my passport will be issued the following Monday and that I should get my passport that Wednesday.

I am so thankful that he kept his word - I received my passport on time like he said and now thanks to him, I can fly out as planned.

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