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my experience with Lot Polish Airlines
Dear Madam/Sir

I am writing this email considering the horrible experience I’ve had to endure during one of your flight from Warsaw to Chicago on May 14th . My story begins with one of your employees asking me very nicely if I could help, because she had noticed that I spoke Romanian and none of your employees spoke this language. The help consisted in translating what an old man said and explaining why he would go in and out of the plane while the passengers were boarding. I’ve done what I was requested to do out of common sense, and asked the person what the problem was. (he thought he already was in Chicago and was upset that no one expected him). I explained that he was not in Chicago, and if he wants to go there he will have to get in the plane. He calmed down, and the stewardesses asked me to take him at his seat. I did that and went for my own seat. After the plane left, a half an hour later the old man started to move in the plane asking to let him get off. It was then that I realized that he was not well, he had Alzheimer disease (he forgot very easily things he said and done 5 minutes ago). Again because I was the only one speaking Romanian I was asked to calm him by one of the stewardesses and I did. Unfortunately again, after 5 minutes he was up on his feet at the plane doors. Because I was at my seat, one of your stewardesses came and practically yelled at me that the old man was my responsibility, that they would not have boarded him if I didn’t say it was ok to do so.
I have never said that I would take care of him, and never said anything about boarding him on my responsibility. I take extra care with my words and I helped only as a translator, even though the old man was an American citizen.
Nevertheless, because I saw he became very nervous, I chose, out of my own will, thinking of the people around me , to seat next to him for the last 9 hours of the trip. I wouldn’t wish you or anyone else to stay 9 hours near a person that , at every 5 minutes, tries to get off from a flying plane, a person that forgets that 2 minutes ago you’ve told him that he was in the air and that he can’t actually get off. I also, do not wish to any of you to go through the panic states That I have been through when he became nervous or furious with me because I wouldn’t let him step up from his seat.
At the end of the journey most of the people in the plane found out about my situation and apologized for the behavior of your stewardesses towards me. Well, after almost two weeks I am still very upset with your company, with the attitude and the lack of responsibility of stewardesses. So I decided to write you this message, because I intend to send an official complaint against LOT, also at the Star Alliance.
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