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Subject: Really bad experience
Name: SpiceJet Aircraft:
Class: Economy Route:
Value For Money:
Ground Service:
Seat Comfort:
Inflight Service:
Food / Beverages:
Internet / WiFi:
Carry-On Luggage Storage:
AC Power:
Wheelchair Service:
Overall Satisfaction:
Recommend: Timeframe: Within last quarter
Review: When I approached Spice Jet check in counter when I was last visting India, they said they even though I have international connection and proof of international baggage allowance (3 bags of 23 Kgs each), they would not allow the same baggage anymore. Their policy has changed. I unsuccessfully argued with them that I had the proof of recorded phone conversation right here on my phone and proof in writing about the rule. However, they said their policy has just recently changed and showed me some print out. I argued that there were inconsistencies within their own departments and I should not have to pay extra. They said that I can complain to whoever I want but at this time, I will have to pay extra Rs. 200/Kg for luggage over regular allowance. They said domestic luggage is 20 KG. But if you have international connection, the allowance is still 20 KG. But from 21 to 32 KG, it would be flat Rs. 10,000 and then Rs. 200/KG. I paid Rs. 16,200 for extra baggage for one hour flight. The ticket cost itself is around 25% of that. That is pure robbery.
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