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MuneebRAM     06/19/2014 00:23 AM
 


I initiated a transfer to India on June 17th and xoom immediately displayed a "Transaction Delay" status and when I contacted the customer care this is the reply that I got
"We are sorry to hear about the experiences that you have on this transaction. Please be advised that Xoom is committed in getting your money transfers to their destinations as fast as possible. Speed and processing is dependent on the receiving country, recipient bank and bank processing hours and payment used on the transaction. On your case, your transaction is undergoing the ACH or eCheck clearing process. Payments made with a bank account take 1-4 business days to complete as part of normal bank processing. In most cases, we make the transaction available to your recipient before payment processing completes as a benefit to our customers. Sometimes we are not able to do this for a number of reason such as a prior payment issue, changes or irregularities in sending frequency or send amount or concerns with general fraud in a particular region. We take these steps to ensure your account is safe and that fraud is not occurring. Again, we apologize for the difference in experiences and greatly appreciate your feedback"
If this is the case why you are advertising a 4hr transfer on your website? I think an apology is not enough to fix the issue. I need a resolution for this problem rather than apology mail. "Payments made with a bank account take 1-4 business days to complete as part of normal bank processing. In most cases, we make the transaction available to your recipient before payment processing completes as a benefit to our customers." why you are advertising this as a feature rather than a benefit to the customer then?? This is clearly false advertising

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MuneebRAM     06/19/2014 12:27 PM
 


Xoom - False advertising - 4hr transfer

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