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suchi- ()     07/03/2006 15:36 PM
 


Hi,

Anyone tried direct flights to India from chicago and Newark? I think CO, AA and even Sahara are having direct 15 hours flight non stop to Delhi.

Please share your experience if you have. how were you able to sit in plane for so much time and how were things overall, food, condition of toilets, seats movies etc.
Thank you.

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Sean G- ()     03/14/2006 13:15 PM
 


On 06.09.05 I traveled from Birmingham to Sofia via Frankfurt on flights 4907 and 3430. On arrival at Sofia airport, I and a number of other passengers waited to collect our luggage, only to discover 30 minutes later by observation alone that our baggage had not arrived. No announcement was made, passengers were not furnished with any information whatsoever, no Lufthansa representation was available anywhere in the airport, and more importantly no apology was proffered at any time.

I and others then queued for 3.5 hours to file missing luggage reports, without any trace of sympathy from airport staff , and passengers were not even offered of a glass of water during this time or the courtesy of any kind of explanation or public announcement. It should be noted that Lufthansa representatives were still nowhere to be found throughout this time. When I eventually managed to speak to the lost luggage company (Tourist Holdings) I was advised that my luggage had been routed via Vienna and would be arriving in Sofia at 11pm later that evening (06.09.05). The representative then stated that my luggage would be sent on by car to my booked accommodation in Sozopol, and would arrive by no later than 10pm the following day – why the need for a 24 hour delay between the luggage arriving in Sofia to it making its final journey to my hotel was not explained. Is this the gold standard in customer service set and aspired to by Lufthansa?

As expected, 10pm on 07.09.05 came and went and all attempts to contact the Tourist Holdings office in Sofia failed. My luggage eventually arrived in Sozopol at 3.15am on 08.09.05! On speaking to the driver I was informed that he alone had delivered all the lost and missing Lufthansa luggage and had that day been ‘driving all over Bulgaria’ delivering bags!! As a result of this extraordinarily shambolic series of events I rang an acquaintance of mine who is employed by Lufthansa to get his views, and who shockingly advised me that this often happens when a flight has reached its payload capacity, particularly affecting passengers like myself who are connecting on later flights, and whose baggage never even makes it onto the aircraft in question. This unwritten policy is a disgrace and deliberately misleads and affects passengers who are kept in the dark throughout.

Lost luggage aside, on 09.09.05 I received a call from my office back in the UK requesting my urgent return to the UK on 11.09.05, at an earlier time to which I had booked (flight 3435 Sofia to Munich at 1655). I attempted to call the Lufthansa office in Sofia at various times over the following two days to check if a change would be possible only for the phone to ring and ring without answer. Because of this I was forced to catch the 2330 night bus on 10.09.05 from Sozopol to Sofia in an attempt to get to Sofia airport early enough to speak to Lufthansa in person. At 7am the Lufthansa desk was unmanned and the security gate was closed, but a representative from Austrian Airlines, a Star Alliance partner who share the desk with Lufthansa was at her post. She checked flight details and confirmed that seats were available on the 1315 Sofia to Munich flight, but stated that as my ticket was non-transferable I would have to purchase another ticket, which I was willing to do. I was informed that Lufthansa staff were ‘on their break’ and would be back at their desk at 10.30am; or as an alternative I could visit the first floor Lufthansa office which I duly did in an attempt to resolve. When I knocked on the door I was eventually ‘greeted’ by a surly Elena Milenova(?) and explained my predicament. Without bothering to check any system or paperwork I was immediately informed that the flight was full and that there was no alternative to catching the later flight. I stated that Lufthansa’s Star Alliance partner at Austrian Airlines had checked the system just two minutes earlier and that seats appeared to be available. Elena responded by confirming (again without checking) that the Austrian Airlines system was ‘different’ and that there were indeed no seats available. No offer of standby or any other solution was proffered; indeed I got the distinct impression that I was interrupting Miss Milenova’s day and that she had much better things on which to be spending her time than assisting Lufthansa customers.

In any event I decided to wait around and visit the Lufthansa desk at 10.30am to ask Elena to check her computer and confirm the lack of seats. When I returned at this time the Lufthansa desk was still unmanned and the security gate was still closed. So, once again I spoke to the Austrian Airlines representative who confirmed that Elena had spoken to her in the interim, and stated that her system was indeed different and that the available seats she had identified earlier were not actually available to be purchased, just available to book as Lufthansa operate an overbooking policy on all its flights. I would add that whilst sitting in the viewing area at Sofia airport I observed the boarding of the 1315 Sofia to Munich flight and the number of passengers boarding the aircraft did not seem to equate at all to a completely full flight.

The above catalogue of errors clearly demonstrates that the level of service provided by Lufthansa falls woefully short of the minimum standard expected, and has raised serious doubts as to the commitment Lufthansa has to customer care and hence my confidence in the airline.

Incidentally, I would point out that as of 12.09.05 the contact page on their website does not work, the telephone number (01803803803) listed on their website does not exist, the telephone number listed on their Yellow Pages advertisement (08457737747) is incorrect, and the statement on their website to contact Lufthansa with ‘Complaints and Compliments’ via email is apparently untrue, as when I spoke to a representative on 0870 8377747 she informed me that no email address actually exists to send comments, and that any feedback has to be submitted by letter to a PO Box address in Dublin! And finally, the country code and fax number listed for the European Customer Relations Centre in Ireland is also incorrect!! This is hardly a ringing endorsement to Lufthansa’s commitment to customer care.

Despite faxing their European Customer Relations Centre and Wolfgang Mayrhuber on four occasions since 12.09.05, Lufthansa have just chosen to ignore my complaint!

BE WARNED!!

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traveller- ()     01/19/2006 13:22 PM
 


Hi,

My advise to all who are travelling on international airlines, please call 1 or 2 days before their 800 number and confirm baggage allowance.
My Mother was returning to India on Lufthansa and at teh airport we found out she can't have one suitcase more than 23kgs! We had to take out so much stuff, all gifts for people back home.
So please, do check with your airlines (I don't know if it's only LH or others too); better to be prepared than have tough time at airport.

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alpesh- ()     10/23/2005 23:57 PM
 


hii i got h1b visa at mumbai consulate at 21st oct.
my entite visa interview stuff is on techanical side.
my expreince is as follow.

 myself : good morning sir
 v.o: good morning
 v.o:give me pink token.
 v.O: tell me about your comapny?
 myself:......
 v.o: tell me about your designation in current comapny.
myself: .....
 v.o:how do u come to know about u.s based company
my self:...
v.o:give me your educational certificate
VO: plese givw me your marksheet copy
vO:which elective subject u chose in your final year?
my self: mobile communication and telematrics
vO: tell me about telemeatrics.
my self:....
vO: give me more result of your B.E qualification
myself...
Vo:i approved your visa u got your passport with in the 2 days.

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ana boliviana- ()     09/26/2005 00:35 AM
 


Hello, this is my email to the American Embassy:

I applied today September 2005 for a TRANSIT
VISA..because I have to travel to England (by American Airlines) in
October.
Your person in charge rejected my application.

I brought all the documents indicated in your web page and more that
she did not want to see... and just rejected this.

So I want to complaint because in your web page you don't say that to
apply to a transit visa is going to be as difficult as a more important
visa.... you don't say that people should bring many proofs that you
have big bank accunts.... you just say: the form, the payment of 100
US, the passport, the photo.... and SUGGEST t bring some ther documents
to prove enough means....

I didn't have any other problem with my last passport, and I traveled
before to the USA before, to Japan, to England twice... without any
problem but now your PERSON ON CHARGE rejected my
application to be in the airport sme hours on October...

I asked her if I could bring more documents to have this application
aproved but she didn't help me at all.
I wanted to show her my tickets to go and return, and some other
documents to prove my links with La Paz- Bolivia. But she was just a
non-helping person.

I FORMERLY ASK YOUR the UNITED STATES EMBASSY to explain clearly IN
THEIR WEB PAGE that to get the transit visa is going to be AS DIFFICULT
AS THE TOURIST VISA.

Otherwise THE UNITED STATES EMBASSY IS just misleading the people
who had the mistake of buying a ticket to travel by AMERICAN AIRLINES.

This was my mistake and I regret this already.

Sincerely

A sad and angry Bolivian

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Saloni- ()     07/15/2005 13:46 PM
 


I have to share my bad experience with PLANET TOURS AND TRAVELS(NY)with everyone so that no body gets fooled by such people. I talked to one of the travel agents in this travel agency for tickets till Ahmedabad. She quoted me the cheapest fare so i asked her to keep my tickets on hold. After 2 weeks I asked her to issue the tickets. When i got the tickets they were till bombay instead of ahmedabad. When i called her to correct the error she said that she misunderstood our conversation . She thought i need tickets till Bombay. How can anybody misunderstand a conversation 4 times???. By that time prices and taxes had gone up because of the fuel reasons. I asked her that because it was her fault she should give me a better deal. The explanation she gave that everybody makes mistakes and that she cannot do anything about it. But becuase of her mistake i ended up paying $200.00 more per ticket.

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sarvesh- ()     07/12/2005 02:12 AM
 


M and K travels operates from several places viz., san jose, SFO, texas etc., You should never trust this agency after hearing my experience and several others. I booked a flight ticket to India via Lufthansa through M and K, for which his wife came to my office and took cashier's check and en-cashed it next day i.e 27th June, 05. When asked for ticket his wife so called Debbie said, I can get only E tickets. When I called called president M & K Mr.Paul promised to send tickets by mail. Two days later, I recieved a mail with itenary with fake ticket numbers and expired reservations. I found out by calling Lufthansa. When I called him back he said he doesnot have time to argue with me and sent another link. I called Lufthansa with second itenary as expected the ticket numbers are fake and reservation expired. This is going on for 2 weeks. When I called him again, he suggested me to cancel the tickets by loosing $200. I sent him an email to cancel but there is no response from this agency. I am sure he would not refund my money. He is not afraid of police or courts. I spoke to other people who have been cheated by this agency. Lufthansa airline said, paper tickets can be issued once the payment is made, obviously this agency never paid and they keep cancelling my reservations and I can never get tickets.They encashed my check and keep dodging me by one lie after another. I will be loding a complaint against this agency for this. Please send an email or join me for putting an end to this agency. America believes in trust and respect for each other. Other honest indian travel agencies may suffer because of this one agency, I learnt does not care or afraid of courts or police. I do not know when I will get back my hard earned money ~$3000. I strongly suggest not to fall in their trap and loose your hard earned money.

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Ana Maria- ()     06/01/2005 20:09 PM
 


Dear Madam/Sir

I am writing this email considering the horrible experience I’ve had to endure during one of your flight from Warsaw to Chicago on May 14th . My story begins with one of your employees asking me very nicely if I could help, because she had noticed that I spoke Romanian and none of your employees spoke this language. The help consisted in translating what an old man said and explaining why he would go in and out of the plane while the passengers were boarding. I’ve done what I was requested to do out of common sense, and asked the person what the problem was. (he thought he already was in Chicago and was upset that no one expected him). I explained that he was not in Chicago, and if he wants to go there he will have to get in the plane. He calmed down, and the stewardesses asked me to take him at his seat. I did that and went for my own seat. After the plane left, a half an hour later the old man started to move in the plane asking to let him get off. It was then that I realized that he was not well, he had Alzheimer disease (he forgot very easily things he said and done 5 minutes ago). Again because I was the only one speaking Romanian I was asked to calm him by one of the stewardesses and I did. Unfortunately again, after 5 minutes he was up on his feet at the plane doors. Because I was at my seat, one of your stewardesses came and practically yelled at me that the old man was my responsibility, that they would not have boarded him if I didn’t say it was ok to do so.
I have never said that I would take care of him, and never said anything about boarding him on my responsibility. I take extra care with my words and I helped only as a translator, even though the old man was an American citizen.
Nevertheless, because I saw he became very nervous, I chose, out of my own will, thinking of the people around me , to seat next to him for the last 9 hours of the trip. I wouldn’t wish you or anyone else to stay 9 hours near a person that , at every 5 minutes, tries to get off from a flying plane, a person that forgets that 2 minutes ago you’ve told him that he was in the air and that he can’t actually get off. I also, do not wish to any of you to go through the panic states That I have been through when he became nervous or furious with me because I wouldn’t let him step up from his seat.
At the end of the journey most of the people in the plane found out about my situation and apologized for the behavior of your stewardesses towards me. Well, after almost two weeks I am still very upset with your company, with the attitude and the lack of responsibility of stewardesses. So I decided to write you this message, because I intend to send an official complaint against LOT, also at the Star Alliance.

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Kiran- ()     05/25/2005 13:49 PM
 


The experience flying with Lufthansa was a good one. It is a little premium on the price but the service was excellent. The flight was on time without any delays. Had no problem transiting Frankfurt unlike Delta Airlines which was a completely opposite with the plane being filthy and not on time. I would suggest flying on Lufthansa.

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Sup- ()     04/01/2005 16:21 PM
 


They are horrible travel agents. They don't know what are they doing. I had to literally suffer woking with them.

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