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Renewing Greencard

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I am 77 years old and have been trying to get legible fingerprints for my renewal. I have no numbers or contact information where I can present my problem which is this; apparently after FOUR attempts my prints cannot be taken legibly due to the thinning of my skin. Unfortunately, this has become costly and time consuming and to date I yet to have my renewal. It is impossible to get a "clearance letter" which was the proposed alternative without fingerprints. Needless to say..this process has truly failed me thus far.

K. Pommet
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