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Renewing Greencard

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Green Card Renewal
I submitted a renewal online and here is the history:

April 16, 2018 - submitted application and supporting documents.
May 4, 2018 - Received Form I-797C to schedule biometric.s
May 23, 2018 - Went for Biometrics.
April 26, 2019 - Received a letter asking for additional legal documents, divorce and change name decree.
May 6, 2019 - Emailed, begged USCIS several times to reset my forgotten password.
May 7, 2019 - Finally received email instruction to reset password, successful in submitting the required evidence.
June 6, 2019 - Case Status "Our Integrated Operating Env office will begin working on your case again."
It is over a year now and still in limbo.
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