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AKBAR TRAVELS - BEWARE OF THEM.
This was my 6th email to Akbar Travels, Mumbai, India. The previous 5 went unanswered. The following is the entire text :
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Hello AKBAR TRAVELS (Special Attention : Ms.Seema),
Today, due to your mistake I have to pay an extra Rs.11,830/- to Singapore Airlines for my Mumbai-LA-Mumbai ticket extension.
I originally paid Rs.41,970/- for a 4 month ticket and to extend it further to 2 months I have to pay an extra Rs.11,830/- .
So effectively "BECAUSE OF YOUR GREAT AND WONDERFUL SERVICE" I shall be paying a total of Rs.53,800 for a 6 month ticket on Singapore Airlines : Mum - LAX - MUM.
And in normal circumstances, Mumbai - LA - Mumbai sector costs approximately Rs.47,000 on Singapore Airlines (6 month ticket). So thank you for making me lose all the extra money. This was my first and last deal with you.
You people have shown a complete irresponsible behaviour and a bad customer service. This is my 6th email. The previous 5 were unanswered. I did all the follow up with Singapore Airlines in Mumbai. AND FOR YOUR KIND INFORMATION - I DID THAT ALL FROM U.S.A. And all this cost me money. Your understand?
If you people have litle "courtesy" or "shame or "business etiquettes" then do reply back with a valid explanation for this. "
You are in this business since years and your client had to do all follow up from U.S.A. to India. For 5 days I waited for an act from your side but no one responded to my requests. Is no one bothered about maintaining client relationships?
I hope, (you.....Ms. Seema and your colleagues in Akbar Travels) learn from this. Put yourself in my place and feel how difficult it becomes to do all this from here - a place that is so costly. You people made me so helpless here. And why not - you all are concerned with money. You were already paid for your tickets. But does it end there?
YOUR DUTY REMAINS TOWARDS YOUR CLIENT BECAUSE AT THE TIME OF TICKET ISSUANCE YOU ASSURED ME THAT THEY WOULD BE EXTENDED.
Do business on ethical terms.
Dont cheat people. You can cheat people once, not always.
Hope you understand and dont put anyone else in trouble, as you put me.
-------------------------------------------------
PLEASE PLEASE PLEASE DONT DEAL WITH THEM. MY EXPERIENCE WITH THEM HAS BEEN HORRIBLE.
-------------------------------------------------
Hello AKBAR TRAVELS (Special Attention : Ms.Seema),
Today, due to your mistake I have to pay an extra Rs.11,830/- to Singapore Airlines for my Mumbai-LA-Mumbai ticket extension.
I originally paid Rs.41,970/- for a 4 month ticket and to extend it further to 2 months I have to pay an extra Rs.11,830/- .
So effectively "BECAUSE OF YOUR GREAT AND WONDERFUL SERVICE" I shall be paying a total of Rs.53,800 for a 6 month ticket on Singapore Airlines : Mum - LAX - MUM.
And in normal circumstances, Mumbai - LA - Mumbai sector costs approximately Rs.47,000 on Singapore Airlines (6 month ticket). So thank you for making me lose all the extra money. This was my first and last deal with you.
You people have shown a complete irresponsible behaviour and a bad customer service. This is my 6th email. The previous 5 were unanswered. I did all the follow up with Singapore Airlines in Mumbai. AND FOR YOUR KIND INFORMATION - I DID THAT ALL FROM U.S.A. And all this cost me money. Your understand?
If you people have litle "courtesy" or "shame or "business etiquettes" then do reply back with a valid explanation for this. "
You are in this business since years and your client had to do all follow up from U.S.A. to India. For 5 days I waited for an act from your side but no one responded to my requests. Is no one bothered about maintaining client relationships?
I hope, (you.....Ms. Seema and your colleagues in Akbar Travels) learn from this. Put yourself in my place and feel how difficult it becomes to do all this from here - a place that is so costly. You people made me so helpless here. And why not - you all are concerned with money. You were already paid for your tickets. But does it end there?
YOUR DUTY REMAINS TOWARDS YOUR CLIENT BECAUSE AT THE TIME OF TICKET ISSUANCE YOU ASSURED ME THAT THEY WOULD BE EXTENDED.
Do business on ethical terms.
Dont cheat people. You can cheat people once, not always.
Hope you understand and dont put anyone else in trouble, as you put me.
-------------------------------------------------
PLEASE PLEASE PLEASE DONT DEAL WITH THEM. MY EXPERIENCE WITH THEM HAS BEEN HORRIBLE.
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