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Beware of Caravan Travel Services (CTS) , Houston
PLEASE STAY AWAY FROM CTS Caravan Travel Services, in Houston.
I contacted Caravan Travels early in June for an air ticket to India traveling on aug 13th, 2004. The travel agent i talked to was Mr. Masud Hassan (cell: 281-701-5670; off:(713) 789-1391). I had approved of him and asked him to process my travel tickets, to that he said it was company policy that i pay them advance of $1000 (payment to be made only by check). The check was deposited on 6/25/04. After that, i had contacted Mr. masud regarding the status for more than a month, and he just made excuses each time. Most of time, it looked like he was avoiding me, never answered the phone. I did leave a lot of messages, but to no avail. The times i reach him he would promise me a date that i will have my tickets inhand, but it never happened. I didnt have my tickets even until Aug first week. I also contacted some other agents in the company, and they said i need to contact only Masud, and they knew nothing about the status of my tickets. On Aug 9th, when i called the company they told me they cannot get me my tickets, and Masud has asked them to refund my money. I had to travel on 13th; and with just a few days left they bailed on me. I agreed for refund, and told them to mail a check back immediately. To this day (9/10/04) i havent got my refund. I have tried calling them on several occasions after i came back on 29th to no avail. No one ever answers the phone anymore.
I am at a complete loss here. Me staying in Collierville, TN makes it even harder to personally go their office or do some enquiry. Please contact me if you need any additional information.
Regards,
Gautam
I contacted Caravan Travels early in June for an air ticket to India traveling on aug 13th, 2004. The travel agent i talked to was Mr. Masud Hassan (cell: 281-701-5670; off:(713) 789-1391). I had approved of him and asked him to process my travel tickets, to that he said it was company policy that i pay them advance of $1000 (payment to be made only by check). The check was deposited on 6/25/04. After that, i had contacted Mr. masud regarding the status for more than a month, and he just made excuses each time. Most of time, it looked like he was avoiding me, never answered the phone. I did leave a lot of messages, but to no avail. The times i reach him he would promise me a date that i will have my tickets inhand, but it never happened. I didnt have my tickets even until Aug first week. I also contacted some other agents in the company, and they said i need to contact only Masud, and they knew nothing about the status of my tickets. On Aug 9th, when i called the company they told me they cannot get me my tickets, and Masud has asked them to refund my money. I had to travel on 13th; and with just a few days left they bailed on me. I agreed for refund, and told them to mail a check back immediately. To this day (9/10/04) i havent got my refund. I have tried calling them on several occasions after i came back on 29th to no avail. No one ever answers the phone anymore.
I am at a complete loss here. Me staying in Collierville, TN makes it even harder to personally go their office or do some enquiry. Please contact me if you need any additional information.
Regards,
Gautam
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