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NVC Process

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Hello dear all. In October 2013, my American citizen father filed a petition for me being single. in December 2019 the petition was approved by the USCIS. I started the steps of the NVC being married since 2016. NVC has even downgraded my category to F3. unfortunately, against some misunderstandings with my wife, we divorced in September 2021. I was asked to inform NVC of my change in marital status so that NVC could update my category to F11. since October 2021 I have been sending emails to the nvc to have this done but nothing. What would you advise me? I don't know if anyone has been in the same situation as me to share their experience with me. Thank you.
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