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Daughters US Passport & PIO Card Lost by CKGS
My daughters PIO card and US passport is showing as dispatched on 12/12/2014 but the UPS tracking site shows absolutely no sign that the package was ever dispatched. I am not getting any convincing reply from CKGS helpdesk other than a routine statement asking me to contact UPS.

Does anyone have any information on how to escalate the issue to CGGS management or even Indian embassy?

Passport sent by post/courier number 1 YYYY X 12/12/2014
Your application has been collected from the Embassy/Consulate and is being sorted. Your application will be ready for collection from our Application Centre within one business day. 12/11/2014
Your application has been submitted at The Indian Embassy/Consulate for further processing. 11/28/2014
Your application is in process. Your tracking id is US YYYY XX 11/26/2014
Your application has been received and will be submitted subject to verification. 11/26/2014
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