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Immigration

Adjustment of Status - I-485

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Ead and Aos Receipt Invalid
Hi! I would like to ask if somebody here experienced that the receipt number on their I-797C is not valid when checking it on the USCIS website? It's been 30 days but still I can't check my case online. When I enter it, it would say that the receipt number is invalid? Can I ask what is the problem? Even the customer service rep can't check it too.

Thanks.
Christy
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