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Renewing Greencard

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I-751 pending for almost 3yrs now..
Hi guys, so I’ve applied to remove conditions on my GC (I-751) on sep, 2016 till date no decision has been made or updated. I went to the local office on the Aug 2019 and was told that my case has been approved but yet tracking it online or calling the 1800 numbers says pending. I’ve put in service request after visiting the local office and a got a response that it’s still pending due to back ground checks. It’s been almost 3yrs anyone with same issue? Thank you
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