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Indian Passport

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Indian Passport Renewal - VFS Global San Francisco - No Update for 2 weeks
I got an email on 6th Jan 2021 saying that my passport has reached the Embassy (that is what I see on the tracking website as well) but I have not received any update since then. I have called 7 times but they don't know when the Embassy will start operation / what the exact status of my application is.
Has it taken this long for anyone? Can I escalate in anyway or at least find out if there is anything wrong with my application?
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