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Minor Passport Renewal in Washington DC
I applied for a passport renewal for my minor child in early December 2020. The application reached VFS on 15 December and was processed by ICAC on 28 December. It reached the Embassy on the same day and on 29 December, the status changed to "Passport application is under review at Indian Embassy/Consulate." It has been 23 days and the status has remained unchanged. I tried emailing VFS several times but received a standard response to the effect that the processing time for Passport Reissuance under Normal Services is 3 weeks. Well those 3 weeks have expired and there is still no response. This is so frustrating.

Anyone else in the same boat?

On a separate note, isn't it ridiculous that VFS charges us money to answer basic questions on a service they have been engaged by the Government to provide to Indian citizens. I find this practice highly unethical and unprecedented. Even prisons are trying to abolished the outdated practice of collect calls.
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