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My Dad's Canada Visitor Visa Delayed

My dad(81 years) holds an indian passport and is visiting us here in the US. I applied for his canadian visitor visa on May9th as we are going on a cruise next week. I still havent heard back on the status of the visa. All it says is that it is in process.

Please advice if anyone had been through this. Would it help going to New York(as PA where we live falls under new york) directly? I am trying to call but having no luck. I tried to reach out to vfsglobal but had no luck.

Even if I take him to the New York office, seems like I would an appointment to get in. Not sure how to get one as none of the phone numbers seem to have that option and I am not being able to get a hold of anyone.

Please advice.

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