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Adjustment of Status - I-485

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NBC to field office
Hi all , I want some information regarding i friend filled i 485 on last October.His case is with national benfit service center.his receipt start with MSC ....
He got rfe and its 165 days now,case still chating with Live agent it come to know that case is in field office .
Whats does it mean ? Is it good ?? From NBC to field office ?? Are they arranging interview or giving decision ?? Whats else may he they waving off the interview ??
Kindly guide whats is going to happen ? In stress its been 13 months now ...what next
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