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Never buy from india , Bad experience
My mother fell sick when she was in US last year. She had purchased health insurance from Mercury India. She was admitted to Kaiser Hospital in San Jose. They sent us a bill for 26,000$.
We called up the Mercury office In Delhi and came to know that the England branch takes care of all these issues.Initailly the hospital and the Insurance office did "not receive" papers/wanted documents etc. So we kept sending faxes to both the places ..and they got all the docs.
Then Mercury agreed to setle with Kaiser. The quote sent by mercury was not accepted by Kaiser. This was done 10 weeks back.
After that when ever we call Mercury they give us lame excuses that the boss is out/fax machine not working/was on PTO/money has not come from India etc and they have not resolved the issue. In the mean time we kept getting bills from the hospital and now we get a notice saying that if the money is not paid they will transfer us to a third party collection agency.
what should i do ??
We called up the Mercury office In Delhi and came to know that the England branch takes care of all these issues.Initailly the hospital and the Insurance office did "not receive" papers/wanted documents etc. So we kept sending faxes to both the places ..and they got all the docs.
Then Mercury agreed to setle with Kaiser. The quote sent by mercury was not accepted by Kaiser. This was done 10 weeks back.
After that when ever we call Mercury they give us lame excuses that the boss is out/fax machine not working/was on PTO/money has not come from India etc and they have not resolved the issue. In the mean time we kept getting bills from the hospital and now we get a notice saying that if the money is not paid they will transfer us to a third party collection agency.
what should i do ??
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