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New OCI Photo rejected as both eyes are not open due to disability
HI,

Wanted to know if anyone has experience of how to deal with this situation. My son has a medical condition (ptosis) due to which his right eye does not open when looking straight. However CKGS has rejected his photo as they do not meet their requirements and have asked for new ones.
At this point i can only think of getting a doctor's note explaining this. Anyone been through this experience? If you can let me know what can be done, that will be great.

I cannot speak to anyone at CKGS asking this as their call centers are closed. Also no walk-ins allowed.

Thank you in advance.
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