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OCI Card

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OCI card update with new passport details
My 7 yr daughter got new passport and submitted online to update OCI card with new passport details under gratis service. They acknowledged my application on Dec 16th and still it says "has been received and it is under consideration". More than 4 weeks now and we have already booked trip to India on 1st week of Feb. Tried Contacting indian consulate office at Chicago but no one is answering my call. What should we do if we didn't receive acknowledgement email? How long will it take to update this info in their system? I have searched and may have to apply for evisa option for 30 days as backup, if do then how early do we have to apply? Do they ask from what is the date of travel and give 30 days visa from that date of flying?

Any experiences/suggestions really appreciate it.
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