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EAD (WorkPermit)

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OPT EAD CARD Application Suspended
hi

Here is a brief about my status with USCIS.
Applied for OPT EAD Card on January 5. Application Received by USCIS on January 13.
Form I-797 (Notice Of Action) received from USCIS in next 10-15 days.
90 days passed, no update from USCIS so raised a couple of service requests.
Last service Request got expired on June 17.
Raised an E-Request by sending out an email to them , and got notified that case got suspended and will be resumed once they receive more information and necessary documents.
Documents were not specified in the email sent but will be mentioned in the MAIL sent by USCIS.

If anyone has faced same problem, please suggest what does this status mean. And what all actions they might take.

Thank You
Anu
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