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PP Renewal - NY - Normal Processing - Pending case with USCIS
Finally received my passport after 45 days. Previous Passport was issued in NYC too.

02/23 - Fedex delivered the application package

03/04 - Received SMS and email - We have ‘Received’ your Application and your application is now ‘Under Process’ at New York.
(Note: only then you will be able to track status in their website. Otherwise, it will say invalid input)

03/08 – Your Application is in transit to Embassy/Consulate

03/09 – Your Application has reached Embassy and is now under process/review

Tracking in Government Website:

03/10: Your Application is under Review

03/16 – Print Initiated

03/16 – Police Verification initiated email received.

03/18 – Passport Printed.
The status remained the same until 03/23. I called the VFS and asked why my passport status has not progressed and if it because of my Police Verification. They said it is not necessary that PP is always issued only after verification. He also said sometimes it takes 4-5 business days
Nobody called my parents back home and they went to the PS to ask if they have received any info about my PP. They said it might take 20 days. Haven’t received any call so far. May be coz due to election going on there right now.

03/24 – Passport is Printed and will be dispatched shortly (around 12 noon)

03/24 - Passport has been handed over by the Embassy/Consulate to the OSP executive for further dispatch to the applicant. (around 3 PM)

NY VFS closed on 03/25 and opened on 03/30

04/05 – Called VFS again as to why my tracking in VFS still shows my Application is in Review with Embassy and why they are not dispatching. They said VFS NY is operating under limited capacity and to wait as they cannot escalate. I read in twitter that there is only one person working in NY VFS office lol.

04/06: Received email from Fedex with Tracking number at 7 AM. They stated the estimated delivery date as 04/07. (if you have opted for their return service)

04/06: VFS tracking showed they dispatched my Passport using the courier service I opted. The Fedex tracking did not update all day.

04/07: Fedex tracking Updated that my Package was picked up at 5:10 PM.

04/08: Received Old & New PP around 2:30 PM.

Couple of things I observed:
Even if you dont opt for their SMS service you will still receive SMS whenever there is a movement in your case at VFS. The email and SMS arrives at the same time.
The tracking in VFS gets mostly updated after 7 PM.
The tracking on Govt Website gets updated mostly around 12 noon and 3 PM
Even when the VFS website updates that they have dispatched your PP, they might take a day or few to actually hand over the PP to Fedex.
Overall it was very anxious time to wait as Customer Care will do nothing to assist apart from what you can see online.
If you are in hurry opt for Tatkaal specially for NYC coz they will just shut down the office citing Covid any time.
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