Visitors Insurance

We have purchased visitor insurance through Insubuy several times in the past and we never had to use them until last year. Last year we purchased Atlas America (HCCMIS) insurance for my mother who was visiting us. Towards the end of her trip, she became sick and was hospitalized. The hospital took our insurance information and submitted the bills directly to HCCMIS. HCCMIS rejected the claim using the pre-existing condition reason. Since this hospital admission was not due to a pre-existing condition, we immediately contacted Insubuy and was advised to speak with Fallon Galloway. Fallon got all the details from us related to the claim and she filed the appeal with HCCMIS on our behalf. HCCMIS came back and requested further information which Fallon provided prompty. Soon after that, the appeal was accepted and HCCMIS agreed to make payments for the claim. After few weeks, we got confirmation from the hospital and from the medical providers that they have received the payments.

I wanted to thank Insubuy and Fallon for their assistance with the claims process.
Fallon is extremely knowledgeable and prompt in addressing our concerns. I am truly grateful and appreciative of her support, help and guidance. Insubuy not only has a good website where it is easy to purchase insurance but they also followed through and helped us out after
the purchase was completed.