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VFS - Indian Minor Passport Renewal at NYC
Jan 8 2021 - Fedex packet sent
Jan 13 2021 - Fedex Delivered to VFS - Signed for by: A.MATTEW

After that there is no communication from VFS.

I called VFS helpline number and got to know that my packet is not yet picked up, agent on phone escalated the issue and asked to wait for 24 hours.
Guys they charge for calling helpline number, before speaking to agent on phone, you have to provide your credit cards details, otherwise you will never be connected with agent. First 5 mins are free in 7 days, if you call next day again if you already used your free 5 mins then you will be charged.

But there is no option to know the status or to escalate your case.
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