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Videsh Yatra Mitra policy not paying
My parents had bought the Videsh Yatra Mitra/Overseas Mediclaim Policy from National Insurance Company in India for their visit to the US. The policy date was April 12, 2002, for an initial duration of 120 days and it was extended by 60 days in June (Rs 75K in total premium for both parents). I spent some money for my father's medical treatment while he was in the US and since it was greater than $500, I sent all the required claim documents to Mercury International's Sussex, England address by registered mail and got a return receipt. When I called the England number to enquire about status, I got a shock. A recorded message said that Mercury was not processing any VYM claims due to some kind of defaulting on fees by the Indian insurance companies (hard to understand the %%^*^& British accent!) and gave a couple of Indian telephone numbers. The tel nos did not seem authentic since they did not seem to have the correct number of digits. When I bypassed the initial message and tried to talk to a customer service rep (after being kept on hold for 15 mins), she cut me off as soon as I mentioned India and Videsh Yatra Mitra, and a message came on saying that the office is now closed!! : Has anyone else faced this situation? I know a lot of people buy the VYM policy for parents. Will appreciate any feedback. For people looking to buy a new VYM policy, pls check before shelling out any money.
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