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CBP contact?

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  • CBP contact?

    I travelled to Canada with an ETA and tried to enter US by road but was not allowed to. I was told that although I had passed my 10 years ban period, I still had a Fraud pending on my record for which I will have to apply for a waiver. Since the time is almost 20 years that this happened, I don't remember exactly what the situation is. I sent the embassy an email which directed me to another department which finally directed me to the CBP. I sent an email to their "contact us" but got a message that the email will be replied in about 15 days. I called the number provided but there doesn't seem to be any live person available.

    Can someone please advise me on if there is a faster way of contacting them? I do remember reading somewhere that a reply is usually sent within 2 to 3 days but I cannot find the link to that email. And what is the waiver process like? Thanks so much

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