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Any email format to contact Atlanta help desk?

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  • Any email format to contact Atlanta help desk?

    Hello Everyone,

    Does anyone know, if there is any specific format to send email to '[email protected]' to ask them about a file status?
    Does anyone still waiting for perm approval from May 2017 with no Audit? Or I am the only one staill waiting for the approval.

    According to dol website(https://icert.doleta.gov/#fragment-2), i can contact helpdesk about my file status.
    But since my employer submitted my perm file, is that OK to contact helpdesk by myself? Or my employer has to do that?

    Thanks in advance.
    Saleh

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