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B2 visa extension- invalid Receipt number

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  • B2 visa extension- invalid Receipt number

    Hi,
    I applied for my Mother-in-law B2 extension on 1/4/18. I got the receipt number but it says 'Invalid receipt number' in the automated USCIS call as well as when I spoke to the customer representative when I called USCIS. This is as of 1/31. Her visa expires 3/1.
    1) Did any one have any similar experience about the 'invalid receipt number '?
    2) How long does it take typically to get the extension final decision?

    Thank you.

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